Refund & Cancellation Policy

Last updated and effective: 15 October 2026 · Provider: Glimscope ("we") is operated from Western Australia, Australia. Contact: support@glimscope.com (support), legal@glimscope.com (legal and privacy), abuse@glimscope.com (abuse).

We sell Glimscope subscriptions directly, and card payments are processed by our payment processor, Stripe. Refunds are decided and issued by us to your original payment method. To ask for a refund, email support@glimscope.com.

1. Your statutory rights come first

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL), EU or UK consumer law, or any other law that cannot be excluded.
Under the ACL, our services come with guarantees that they will be provided with due care and skill, be fit for any purpose we have agreed to, and be provided within a reasonable time. If there is a major failure, you can cancel and get a refund for the unused portion, or compensation for the drop in value. If a failure is not major, we will fix it within a reasonable time; if we don't, you can cancel and get a refund for the unused portion.

2. 30-day money-back guarantee (all customers)

If you are not satisfied with your first paid Glimscope subscription purchase (monthly or annual), you can ask for a full refund within 30 days of the payment date, for any reason. This window is longer than the statutory withdrawal period that EU/UK consumers have for online purchases (generally 14 days), so it also covers that right. Email support@glimscope.com with your account email or the invoice or receipt number.
One money-back refund per customer or organisation. Clear abuse, such as repeated sign-up and refund cycles, may be refused where the law allows.
The Free plan and the free single-page scanner cost nothing, so no refunds apply to them.

3. Cancelling

• You can cancel at any time in your account's billing settings (Settings → Billing) or by emailing us. No phone call or retention flow is required.
• Cancellation stops future renewals. You keep paid features until the end of the period you have paid for, and then your account moves to the Free plan's limits.
• Monthly plans: after the 30-day window, we do not refund part-months, except as set out in sections 1 and 4.
• Annual plans: after the 30-day window, annual fees are not refunded pro-rata on cancellation, except as set out in sections 1 and 4. We email you a reminder 30 days before each annual renewal. Annual renewals: if you are charged for an annual renewal and ask us within 30 days of the renewal charge, we will refund it in full, provided you have not used the paid features since the renewal date.

4. When we will always refund the unused portion

• We terminate your subscription for convenience, or discontinue the Service.
• We make a change that materially reduces the paid features of your plan, raise the price, or transfer your contract to a successor business, and you cancel because of it.
• A significant outage or failure in the Service that we cannot fix within a reasonable time (see section 1).
• You were charged in error or twice.
• We could not accept your purchase. For example, checkout completed for a customer in the EU or UK without a VAT number we verified, or with billing details that differ from the ones we checked. In that case we cancel the subscription and refund the full payment automatically, normally straight away and in any case within 3 business days. You don't need to ask.

5. Exceptions: when we don't give refunds (subject to section 1)

• Account suspension or termination for a serious breach of our Terms or Acceptable Use Policy (e.g. scanning sites without authority), except where the law requires a refund.
• Dissatisfaction based on a legal outcome, such as receiving a demand letter or lawsuit after using the Service. Glimscope is an automated testing tool and does not guarantee legal compliance (see our Report Disclaimer). This does not affect a refund that is otherwise due under sections 1–4.

6. How long refunds take

We aim to approve or respond within 3 business days. We issue approved refunds through Stripe to the card or payment method you paid with, for the amount you paid (our prices already include any tax), and we send you a refund confirmation. The refund typically appears on your statement 5–10 business days after we issue it, depending on your bank. A refund issued shortly after the payment may instead show as the original charge disappearing. Refunds are made in the original currency. Exchange-rate differences and bank fees are outside our control.

7. Complaints

If you are unhappy with a refund decision or anything else, email support@glimscope.com with "Complaint" in the subject. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. If you are not satisfied, you can contact, in Australia, Consumer Protection WA (https://www.consumerprotection.wa.gov.au) or the consumer protection agency in your state or country.

8. Chargebacks

Please contact us before filing a chargeback; we can usually resolve problems faster. If a chargeback is filed, we may give your card issuer, through Stripe, the evidence it needs (for example your acceptance of these terms, your invoice and your usage records). Filing a chargeback does not affect your statutory rights.

9. Contact

Glimscope, operated from Western Australia, Australia · support@glimscope.com (support) · legal@glimscope.com (legal and privacy) · abuse@glimscope.com (abuse)