Terms of Service

Last updated and effective: 15 October 2026 · Version: 2026-10-15
Provider: Glimscope ("we") is operated from Western Australia, Australia. Contact: support@glimscope.com (support), legal@glimscope.com (legal and privacy), abuse@glimscope.com (abuse). We provide customer support by email.
Website: https://glimscope.com

These Terms govern your use of Glimscope (the "Service"). The Service includes the glimscope.com website, the free single-page scanner, the dashboard, scan reports (HTML and PDF), evidence logs and regression alerts, and any API, plugin, app or integration we offer in future. By creating an account, ticking the acceptance box, or using the Service, you agree to these Terms, our Acceptable Use Policy, our Privacy Policy and our Refund Policy. If you accept on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

Plain-English summary (not a substitute for the full Terms)

1. Who can use the Service

1.1 The Service is designed for businesses, organisations and professionals. You must be at least 18 and able to enter a binding contract.
1.2 If you use the Service as a consumer, meaning outside your trade, business, craft or profession (EU/UK), or as a "consumer" under the Australian Consumer Law, the clauses that begin "If you are a consumer" also apply to you, and the mandatory consumer laws of your place of residence continue to protect you.

2. The Service

2.1 What it does. The Service loads the web pages you specify in a headless browser, runs automated accessibility checks (using the open-source axe-core engine), maps results to WCAG success criteria where possible, gives suggested fixes, and records dated results in reports, an evidence log and regression alerts.
2.2 What it does not do. The Service:
(a) does not detect all accessibility issues. Automated tools cannot reliably evaluate many WCAG success criteria (for example, whether alt text is meaningful, logical focus order, keyboard operability in complex widgets, caption accuracy, or cognitive accessibility);
(b) does not test pages it cannot reach or was not asked to test, such as pages behind logins, paywalls or CAPTCHAs, pages whose owners have opted out or blocked our scanner, pages beyond the scan's scope (each scan covers the page URL you specify and, where your plan includes crawling, pages on the same site linked from it, up to your plan's page cap and time limit, skipping pages that robots.txt asks crawlers not to visit; the report states which pages were scanned), dynamic states it did not trigger, PDFs and other documents, native apps, or third-party embeds;
(c) does not make, certify or guarantee that any website conforms to WCAG or complies with any law;
(d) does not modify your website, and does not add an overlay or widget to it.
2.3 Results may be wrong. Automated checks can produce false positives and false negatives. Results reflect the page as it was at the time of the scan.
2.4 Fix guidance. Suggested fixes are general technical information, partly drafted with AI assistance. You are responsible for deciding whether to apply a fix, testing it (preferably in staging), keeping backups, and checking it with qualified people and users with disabilities.
2.5 Plans. The current plans, site limits, scan frequencies and history limits are described at https://glimscope.com/pricing. The Free plan is provided at no charge, may be changed or withdrawn on reasonable notice, and keeps a limited scan history (currently the last 3 scans per site, up to 90 days old). Free trials: where we offer one, a free trial of a paid plan (currently Pro or Agency, for 14 days) needs a verified email address but no payment card. It is limited to one trial per person or organisation. When it ends, your account moves to the Free plan automatically and nothing is charged. Retention for paid, lapsed and trial accounts is described in our Privacy Policy (section 7).
2.6 Changes. We may improve or change features. If we remove a material paid feature during a paid term, we will tell you in advance, and you may cancel and receive a pro-rata refund of prepaid fees for the unused period.

3. Not legal advice; not a certification

3.1 No legal advice. Nothing in the Service, our reports, guides, emails, support replies, webinars or marketing is legal advice. We do not have a lawyer–client relationship with you. Accessibility law differs by country, state and sector, and changes over time. If you have received a demand letter, complaint, regulator notice or lawsuit, or need to know your legal obligations, consult a qualified lawyer in your jurisdiction.
3.2 No certification. Reports and evidence logs record the results of automated tests at particular times. They are not an accessibility audit, conformance statement, VPAT/ACR, certification, seal or legal opinion, and must not be presented as one. You must not state or imply that Glimscope has certified, approved or guaranteed your website.
3.3 No guarantee of outcomes. We do not promise that using the Service will prevent or defeat any complaint, demand, lawsuit, fine or regulatory action.

4. Accounts and security

4.1 Keep your login details secure, and enable multi-factor authentication if we offer it. You are responsible for activity under your account, except activity caused by our breach of these Terms or our negligence.
4.2 Tell us promptly at support@glimscope.com if you suspect unauthorised use.

5. Authority to scan (your warranty)

5.1 You warrant and represent that, for every website, domain, page or URL you submit to the Service (including through the free scanner or any API or integration), you:
(a) own or control it, or have the express authority of its owner or operator to have it scanned by an automated tool, on a recurring basis where you schedule scans; and
(b) are not breaching any law, contract or website terms of use by having it scanned.
5.2 Verification. We require you to verify control of a domain (for example by DNS record, meta tag or file) before scheduled scans run, and may require it for other scans. We may refuse, limit, pause or stop scans at any time, including after a complaint or opt-out request from a site owner. We record the time, policy version and IP address of each authorisation confirmation.
5.3 No circumvention. You must not use the Service to access non-public areas without authorisation, bypass authentication, CAPTCHAs, paywalls, robots.txt rules or opt-outs, or create excessive load on any site.
5.4 Your responsibility. As between you and us, you are responsible for claims by site owners arising from scans you request in breach of this clause 5 (see clause 12).

6. Acceptable use

You must comply with our Acceptable Use Policy (https://glimscope.com/acceptable-use), which forms part of these Terms. In summary, you must not: (a) use the Service unlawfully, or to harass, extort or threaten any person, including by using our reports to support demand letters against sites you do not own; (b) publish or distribute reports about third-party websites in a way that is misleading or defamatory, or to publicly shame a third party; (c) use the Service for load, stress or security testing; (d) reverse engineer the Service except as permitted by law or by the open-source licences of included components; (e) resell or white-label the Service except under a plan that allows it (clause 7); (f) introduce malware or try to breach our security; (g) scrape, overload or benchmark the Service to build a competing product; or (h) use the Service in breach of export or sanctions laws.

7. Agency use and client reports

7.1 If you use the Service for clients, you warrant that you have each client's authority under clause 5.
7.2 You must not remove, obscure or materially alter the disclaimer in reports (including any white-labelled reports, where offered). You must ensure your clients receive it.
7.3 You are responsible for your own advice, representations, warranties and services to your clients. You must not describe our reports as a certification, audit or guarantee of compliance.
7.4 Your clients are not parties to these Terms and have no rights under them.

8. Fees, billing and taxes

8.1 Seller and payment processor. We are the seller: your purchase contract, invoices and receipts, customer service and refunds are with us. Card payments are processed by Stripe (Stripe Payments Australia Pty Ltd and its affiliates) as our payment processor. Stripe receives your card details directly; we never see or store your full card number.
8.1A Customers in the EU and UK. Paid plans are sold to customers in the EU and UK only as businesses, with a VAT number that we verify before checkout. If a payment is taken from an EU or UK customer without a verified VAT number, or with billing details that differ from those we checked, we cancel the subscription and refund the payment in full automatically (see our Refund Policy, section 4).
8.2 Subscriptions renew automatically for the same period (monthly or annual) until cancelled. You can cancel at any time in your account's billing settings (Settings → Billing) or by emailing support@glimscope.com. Cancellation takes effect at the end of the current billing period. For annual plans, we email a reminder 30 days before each renewal.
8.3 Price changes. We will give at least 30 days' notice of a price increase, for any reason, including a change in tax. It takes effect at your next renewal, and you may cancel before then. A change in tax never changes the price of a period you have already paid for.
8.4 Prices and taxes. Prices are in US dollars, and the price shown is the total price you pay. No tax is added at checkout: any tax that applies to your purchase, such as GST, VAT or sales tax, is already included in the price. Business customers in the EU and UK give us a valid VAT number (clause 8.1A) and account for any VAT themselves under the reverse charge. We work out your location from your billing address and other information, such as your card's issuing country and IP address.
8.5 Refunds are covered by our Refund Policy (https://glimscope.com/refunds), which includes a 30-day money-back guarantee on your first paid purchase and a 30-day refund window for annual renewal charges, on the conditions in that policy. We issue approved refunds to your original payment method. That policy operates in addition to, and does not limit, your rights under the Australian Consumer Law or other applicable consumer law.
8.6 Non-payment. If payment fails, we may suspend paid features after notice and a reasonable opportunity to pay. Your sites move to the Free plan's limits; nothing is deleted except under clause 9.4 and the Free plan's history limit.

9. Your content and data

9.1 You keep all rights in your content and website data. You grant us a non-exclusive licence to access, load, process and store it only as needed to provide, secure and improve the Service.
9.2 We may use aggregated, de-identified statistics (for example, "the most common issue across scanned pages") that do not identify you or any website.
9.3 Personal information is handled under our Privacy Policy (https://glimscope.com/privacy). Where we process personal data on your behalf, our Data Processing Addendum applies. It is available on request from legal@glimscope.com.
9.4 Retention after termination. You can view and download reports while your account is active and for 30 days after it ends. After that, we may delete your data, subject to legal retention obligations.

10. Intellectual property

10.1 We (and our licensors) own the Service, its software, fix library, design and documentation. You may use reports and fix guidance for your own websites or, where you have authority under clause 5, your clients' websites.
10.2 The Service includes open-source software, including axe-core (Mozilla Public License 2.0). Open-source components are licensed under their own licences. axe-core is licensed under the Mozilla Public License 2.0 (https://www.mozilla.org/MPL/2.0/), and its source code is available at https://github.com/dequelabs/axe-core. A list of the other open-source components and their licences is available on request from legal@glimscope.com. Nothing in these Terms restricts your rights under those licences.
10.3 "axe" and "axe-core" are trademarks of Deque Systems, Inc. WCAG is published by the W3C. Glimscope is not affiliated with or endorsed by Deque or the W3C.
10.4 Feedback you give us may be used without obligation to you.

11. Warranties

11.1 We will provide the Service with due care and skill, consistent with generally accepted industry practice for automated testing tools.
11.2 Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and "as available". We exclude all other warranties, conditions and representations, express or implied, including merchantability, fitness for a particular purpose (including achieving legal compliance), accuracy and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will detect all accessibility issues.
11.3 Australian Consumer Law. If you are a consumer under the Australian Consumer Law, this clause applies to you: our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
11.4 EU/UK consumers. If you are a consumer in the EU or UK, you have statutory rights regarding digital content and digital services (for example, under Directive (EU) 2019/770 and the UK Consumer Rights Act 2015) that these Terms do not affect.

12. Indemnity

12.1 You will indemnify us against third-party claims, and reasonable resulting losses and costs, to the extent they arise from: (a) your breach of clause 5 (authority to scan) or clause 6 / the Acceptable Use Policy; (b) your representations or services to your clients; or (c) your content. Your indemnity is reduced to the extent we caused or contributed to the claim.
12.2 We will defend you against a third-party claim that the Service, used as permitted, infringes their intellectual property rights, and pay damages finally awarded or agreed in settlement. This is subject to prompt notice and reasonable cooperation, and to the cap in clause 13.
12.3 If you are a consumer, clause 12 does not apply to you to the extent the law prohibits it.

13. Limitation of liability (core clause; requires lawyer review)

13.1 Non-excludable rights preserved. Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded, restricted or modified. This includes: consumer guarantees under the Australian Consumer Law; liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; liability for wilful misconduct or gross negligence where the law does not allow it to be limited; liability under the EU Product Liability Directive (EU) 2024/2853 or national laws implementing it; and the statutory rights of consumers in the EU and UK. These Terms are to be read down so that they do not exclude such rights.
13.2 ACL limitation for business customers. If you acquire the Service as a "consumer" under the Australian Consumer Law, but the Service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, then, to the extent permitted by section 64A of the Australian Consumer Law, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
13.3 Exclusion of indirect loss. To the maximum extent permitted by law, and subject to clauses 13.1 and 13.2, neither party is liable for any indirect or consequential loss. Neither party is liable for any loss of profit, revenue, business, goodwill or anticipated savings. We are also not liable for any settlement, damages, penalties, fines, or legal or remediation costs arising from any accessibility-related complaint, demand, claim, lawsuit or regulatory action against you, except to the extent caused by our breach of these Terms or our negligence, and then only within the cap in clause 13.4.
13.4 Cap. To the maximum extent permitted by law, and subject to clauses 13.1 and 13.2, each party's total aggregate liability arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of (a) the total fees you paid for the Service in the 12 months before the event giving rise to the claim, and (b) US$100. The cap does not apply to: your obligation to pay fees; your indemnity under clause 12.1(a); either party's liability for breach of confidentiality or for wilful misconduct; or the liabilities in clause 13.1.
13.5 Free users. If you use only free features (the free scanner or the Free plan), then to the extent permitted by law our total liability is limited to US$100, subject to clause 13.1.
13.6 Contribution. Each party's liability is reduced to the extent the other party, or its personnel, caused or contributed to the loss.
13.7 EU/UK consumers. If you are a consumer in the EU or UK, clauses 13.3 to 13.5 apply only to the extent permitted by the mandatory law of your country of residence. We are liable for foreseeable loss caused by our breach of these Terms or our failure to use reasonable care and skill.

14. Suspension and termination

14.1 You may cancel at any time (clause 8.2) and ask us to delete your account from your account settings (Delete account) or by emailing legal@glimscope.com. We delete it within 30 days of your request.
14.2 We may suspend or terminate your access, with notice where reasonably practicable, if you materially breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service or third parties. We may also terminate for convenience on 30 days' notice. If we do, we will refund prepaid fees for the unused period.
14.3 Clauses that by their nature survive termination (including 3, 9.4, 10, 12, 13, 16 and 17) survive.

15. Changes to these Terms

15.1 We may update these Terms to reflect changes in law, security needs, our business structure or the Service. For changes that materially and adversely affect you, we will give at least 30 days' notice by email or in-app. If you object, you may cancel before the change takes effect and receive a pro-rata refund of prepaid fees for the unused period. Changes do not apply retroactively to disputes that arose before the change.

16. Governing law and disputes

16.1 Governing law: these Terms are governed by the laws of Western Australia, Australia. Courts: each party submits to the non-exclusive jurisdiction of the courts of Western Australia and the courts entitled to hear appeals from them.
16.2 If you are a consumer in the EU, UK or elsewhere, you keep the protection of the mandatory laws of your country of residence and may bring proceedings in your local courts.
16.3 Informal resolution first: before starting proceedings (except for urgent injunctive relief), contact legal@glimscope.com. Both parties will try in good faith to resolve the dispute within 30 days. Complaints are acknowledged within 2 business days.
16.4 US customers: no arbitration or class-action waiver clause is included.
16.5 The EU Online Dispute Resolution platform was discontinued in July 2025 under Regulation (EU) 2024/3228.

17. General

17.1 Entire agreement. These Terms, the Acceptable Use Policy, Privacy Policy, Refund Policy, Report Disclaimer and (if applicable) the DPA are the whole agreement. If they conflict, these Terms prevail, except that the DPA prevails on data protection.
17.2 Severability. If any provision is invalid or unenforceable, it is read down or severed, and the rest remains in force.
17.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (this does not excuse payment obligations).
17.4 Assignment. You may not assign these Terms without our consent (not to be unreasonably withheld). We may assign or novate these Terms to a successor of the Glimscope business on at least 30 days' notice to you. If you object, you may cancel before the transfer takes effect and receive a pro-rata refund of prepaid fees for the unused period.
17.5 Notices go to the email address on your account, and to legal@glimscope.com for us.
17.6 No waiver unless in writing.
17.7 Language. English is the governing language unless mandatory law requires otherwise.